Terms & Conditions

Unolimo Terms and Conditions

By using our services, you agree to comply with the following terms and conditions:

Flight Delays or Cancellations (Airport Arrivals only)

Our designated driver will monitor your flight status.

In case of flight delays, we will make every effort to ensure a driver is available upon your arrival without any additional charges.

In the rare event of severe delays or cancellations, we will endeavor to accommodate the changes or provide a full refund if our schedule does not align with the new arrival time.

Full refunds will be issued for cancelled flights.

Please note that we do not monitor flights for airport departures, and our standard cancellation policy applies to airport departure flight cancellations.

Changes to Reservations

While we cannot guarantee vehicle availability or pricing for reservation changes, we will collaborate with you to find the best solution.

If we cannot accommodate your request due to availability, you have the option to keep the original reservation or cancel it.

Cancellation Policy

For a full refund, we require at least 24 hours’ cancellation notice via email or by phone before your scheduled pick-up time.

No refunds will be provided if you cancel less than 24 hours before your scheduled time; however, gratuities will be fully refunded.

The full fare will be charged if the passenger is not present at the designated pick-up location.

If you cannot locate your vehicle, do not leave the location without contacting us at +1 (310) 590-5710.

Refunds are not provided for any unused portion of an hourly service.

Wait Time Policy for Airport Curbside Pick-ups and Meet & Greet Service

Waiting time is not charged if you meet the driver within 60 minutes after a domestic flight landing or within 90 minutes after an international flight landing.

Beyond these grace periods, we apply a waiting charge of $20 per 15 minutes for our sedans, and $25 per 15 minutes for our SUVs.

Please note that we can wait for a maximum of two hours after your flight lands.

If you do not meet the driver within this time, we reserve the right to leave the pick-up location and consider the trip a no-show.

Wait Time Policy for Airport Drop-offs and Point-to-Point

For airport drop-offs and point-to-point services, we offer a grace period of 15 minutes beyond the scheduled time.

If this grace period is exceeded and we are able to wait, wait time charges will be applied.

Otherwise, we reserve the right to depart from the pick-up location, categorize the trip as a no-show, and no refunds will be provided.

Wait time charges are as follows

$20 per 15 minutes for our sedans

$25 per 15 minutes for our SUVs

Please note that Unolimo does not monitor train schedules. In the event of a train delay exceeding 15 minutes, wait time charges will be applied.

Meet & Greet Service

Passengers will be met at the terminal displayed on the airline website.

It is the passenger’s responsibility to inform us of any changes to the arrival terminal.

You may contact us at +1 (310) 590-5710 or directly reach the driver.

No refund will be provided if the passenger is picked up from a different terminal than the one shown on the airline website.

Sanitation & Damage Fee

A minimum $250 Sanitation & Damage Fee will be charged for vehicle damages or cleaning and sanitation, including but not limited to alcohol, food, or trash spillage, broken glassware, upholstery rips or replacements, vomit, or any interior/exterior damage caused by the riders or their party, including pets.

Lost or Damaged Items

Unolimo assumes no liability for lost or damaged baggage, personal belongings, or any items left in the vehicle.

Pet Policy

All pets must be securely contained within a pet carrier while on board our vehicles.

Pets will not be permitted without an appropriate carrier.

We reserve the right to cancel your reservation if a pet carrier is not provided.

No Smoking Policy

All our vehicles maintain a smoke-free environment.

Clients agree to refrain from smoking inside any of our vehicles.

Farm-outs/Subcontract

Unolimo reserves the right to “farm-out” any transportation service for any reason, and at any time, without any notice.

Unolimo only partners with safe and trusted vendors that are CPUC licensed and fully commercially insured.

Privacy Policy

Unolimo values your privacy and ensures your name and personal information will not be disclosed to any third party.